Refund Policy
Effective Date: June 23, 2026
This Refund Policy applies to all paid purchases and subscriptions for SimVoice Copilot, provided by SimTech Aviation.
We want our customers to have a clear and fair process for requesting refunds. This policy explains the applicable refund periods, subscription cancellation rules, and how refund requests are handled.
1. Payment Processing and Merchant of Record
Purchases of SimVoice Copilot are processed by FastSpring, our authorized reseller and Merchant of Record.
FastSpring manages payment processing, applicable taxes, order confirmations, invoices, subscription billing, and the delivery of approved refunds to the customer.
FastSpring may also issue or require a refund in circumstances involving suspected fraud, unauthorized transactions, payment disputes, chargeback prevention, or other payment-related risks.
2. Initial Subscription Purchases
You may request a full refund of your initial paid subscription order within fourteen (14) calendar days of the original purchase date.
This refund period applies regardless of the subscription billing period selected at checkout, including monthly, quarterly, semi-annual, annual, or other available subscription periods.
The initial purchase refund period does not restart when a subscription renews, when the billing period is changed, or when a subscription is upgraded or downgraded, except where required by applicable law.
3. Subscription Renewal Charges
SimVoice Copilot subscriptions may automatically renew according to the billing period and renewal conditions displayed at checkout.
You may request a refund of a subscription renewal charge within seven (7) calendar days after the renewal payment was processed.
Renewal refund requests submitted more than seven (7) calendar days after the renewal date are normally not eligible for a refund, except in cases involving:
- Duplicate or incorrect charges.
- Unauthorized or fraudulent transactions.
- A material technical problem that cannot be reasonably resolved.
- Rights or remedies required under applicable consumer protection law.
When a renewal payment is refunded, the related subscription may be canceled or deactivated, and access to paid features, downloads, updates, services, or license entitlements may end immediately.
4. Subscription Cancellation
You may cancel your subscription at any time before the next scheduled renewal date.
Subscriptions may be canceled using the subscription management link provided in the FastSpring order confirmation or subscription emails, or by contacting SimVoice Copilot Support.
Canceling a subscription prevents future renewal charges. Unless a refund is approved or immediate cancellation is requested, access will normally remain available until the end of the current paid subscription period.
Canceling a subscription does not automatically generate a refund for the current billing period.
Except where required by applicable law, we do not normally provide prorated refunds or credits for partially used subscription periods.
5. Technical Problems
If SimVoice Copilot does not operate as described, please contact our support team so that we can investigate the problem before requesting a refund.
We may ask for reasonable diagnostic information, including application logs, operating system information, Microsoft Flight Simulator version, audio device configuration, hardware specifications, or other information relevant to resolving the problem.
We will make a reasonable effort to diagnose and resolve reported technical issues. If a material technical problem prevents use of the Software and cannot be resolved within a reasonable period, we may approve a full or partial refund depending on the circumstances, the purchase date, and the amount of time the subscription was usable.
6. Duplicate, Incorrect, or Unauthorized Charges
Duplicate or incorrect charges will be refunded after the transaction has been verified.
If you do not recognize a FastSpring charge, please contact SimVoice Copilot Support or use the customer support information included in your FastSpring order receipt as soon as possible.
FastSpring may investigate unauthorized or potentially fraudulent transactions and may issue a refund when appropriate.
7. Non-Refundable Situations
Except where required by applicable law, a refund may be declined when:
- The request is submitted outside the applicable refund period.
- The customer did not cancel the subscription before renewal and the renewal refund period has expired.
- The Software operates substantially as described, but the customer no longer wishes to use it.
- The customer's computer, operating system, simulator installation, audio equipment, or other hardware does not meet the published system requirements.
- The problem is caused by unsupported third-party software, simulator modifications, operating system modifications, hardware failure, or an unsupported configuration.
- The Software, subscription, license, or account has been shared, resold, transferred, modified, misused, or used in violation of the applicable license terms.
- There is reasonable evidence of fraud, refund abuse, repeated purchases followed by refund requests, or an attempt to obtain continued access without payment.
8. How to Request a Refund
To request a refund, contact SimVoice Copilot Support:
Please include the following information:
- Your FastSpring order ID.
- The email address used for the purchase.
- The purchase or renewal date.
- The subscription or product purchased.
- A brief explanation of the reason for the request.
Providing complete information will help us review and process the request more quickly.
9. Refund Approval and Processing
Approved refunds are processed by FastSpring and returned to the original payment method whenever possible.
The time required for a refund to appear in your account depends on the payment method, financial institution, country, currency, and other processing factors outside the control of SimTech Aviation.
A refund may also result in the cancellation or deactivation of the related subscription, license, download access, account entitlement, or paid features.
10. Consumer Rights
Nothing in this Refund Policy limits or excludes any refund, cancellation, warranty, statutory guarantee, or consumer protection right that cannot legally be waived under the laws applicable to the purchaser.
Customers located in certain jurisdictions may have additional statutory cancellation or refund rights. Where applicable law provides greater rights than this policy, those legal rights will apply.
11. Changes to This Policy
We may update this Refund Policy when our products, subscription plans, payment processes, or legal obligations change.
The policy applicable to a purchase will generally be the version published on the SimVoice Copilot website at the time of that purchase, except where applicable law requires otherwise.
12. Contact
For refund requests, subscription questions, payment concerns, or technical assistance, contact:
SimVoice Copilot Support
SimTech Aviation
Email: